- Check how many devices connected (Max recommended depends on the type of devices connected)
- Cell phones (7-8 devices, no heavy streaming)
- Tablets (7-8, no heavy streaming)
- TVs/Laptops/Gaming consoles (5 devices)
- Surveillance systems (May require a static IP)
- Complete a speed test to confirm the speeds received
* Recommended Download
- Speed >=3Mbps,
- Upload Speed >=1Mbps
- Prioritize the devices to be connected
- Restart device (use the power button on indoor unit or unplug indoor unit for 5 – 10 seconds)
- Reset indoor unit if two (2) restarts do not correct issue, once reset the Wi-Fi requires reconfiguration.
- Contact Customer Care at 145 or Live Chat if reset was required for help with Wi-Fi configuration.